Frequently Asked Questions

We're available to answer any questions you may have. If you have questions not covered below please contact us.

Are model rooms available?

Model rooms are available at 3x normal cost plus freight, with a credit towards final order of same set.

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Can you do custom designs?

We do have custom design options from decorative metal to custom fabrics and public space.

How do we manage the project?

A US based project lead will collaborate with clients, designers and factory personnel to enable transparency and proactive communication to ensure project success.

How do you manage quality control?

Our factory employees oversee and manage each project. Each factory has a full QC process for each department. Quality checks are done by ProcureHospitality employees in raw cutting, machining, finishing, and packaging.

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How many projects have you done?

We've done over 100 hundred projects to date

What are you financial terms?

We require a 50% deposit and 50% balance + freight due prior to shipping.

What are your lead times?

Our standard lead times are 12- 14 weeks to property door. This is based on an assumed 1-4 containers; larger projects can be completed in phases to suit delivery schedules.

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What brands have you done?

Hilton, Best Western, Carlson, IHG, Choice,Marriott, Wyndham, etc.

What fabric and finishes do you offer?

We offer various fabrics, stains & formica are available from Wilson Art, Formica, Richloom, Fabricut, Swavelle and more.

What is your minimum order?

We have a minimum order of one container (approximately 30 rooms)

What's you production capacity?

Each factory is capable of producing an average of 1,500 to 3,000 rooms per month.

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When were you founded?

Procure Hospitality was founded in 2014

Where are your factory locations?

Dominican Republic - 8 years

Mexico - 14 years

China - 12 years

Vietnam - 5 years

Columbia - 3 years